Refund policy

40-Day Returns

We want you to love your PlushPetal order. If you're not happy, you can return it within 40 days of delivery.

Eligibility: Items must be unused, in their original condition and packaging. Gift cards and items marked as final sale can't be returned.

Damaged, defective or wrong items: If your order arrives damaged, defective or isn't what you ordered, email us at contactplushpetal@gmail.com within 40 days of delivery with your order number and clear photos or an unboxing video. We'll issue a full refund or send a free replacement, whichever you prefer. You won't need to send the damaged item back unless we ask.

How to start a return: Email contactplushpetal@gmail.com with your order number and the reason for the return. We'll reply with return instructions. Please don't send items back without contacting us first.

Refunds: Once your return is received and checked, or your damage claim is approved, we'll refund you to your original payment method. Please allow 5–10 business days for your bank or card provider to process it.

Questions? Contact us anytime at contactplushpetal@gmail.com.